Refund policy

Because our caramels are a fresh, handmade food product, they can't be returned or exchanged once an order has shipped — all sales of edible items are final. This is a food-safety requirement, not a preference.

That said, we stand behind everything we make. We'll gladly replace or refund your order if we sent the wrong flavour, if your order arrives damaged or incorrect, or if tracking shows your parcel was lost in the mail. Email seagullsweetsco@gmail.com within 14 days of delivery (or as soon as tracking shows a problem) with your order number — a photo helps for damaged orders — and we'll make it right. Replacement or refund, your choice.

Approved refunds are issued to your original payment method. We process them the same day we approve them, and your bank usually takes 5 to 10 business days to show it.

Nothing in this policy affects your rights under British Columbia consumer protection law.

Questions? Email seagullsweetsco@gmail.com. A real person (hi, it's Elizabeth) reads every message.